Terms and conditions of sale

These terms and conditions apply to purchases made on this website.

Items shown on this website are normally held in stock, and will be dispatched as soon as possible (normally the same day as the order is received). Goods will usually be delivered in 1 to 3 days.

You may cancel your order by telephone or by fax at any time before your order is dispatched.

After you have received your order we will be happy to accept products for return for any of the following reasons:

We dispatched an incorrect item in your order.

If the product is found to be faulty or damaged we will replace the faulty product.

The product does not meet your requirements, the product must be returned with a copy of the receipt and it must be in as new condition and in its original packaging (postage costs will not be refunded).

You must to return your order to the address at the bottom of the page. Your statutory rights are not affected.

Value Added Tax is charged on all orders within the European Union.

No tax is charged on orders from outside the European Union; the customer is responsible for any import duties or local taxes, which may be charged.

The Mountaineer shop uses a secure system, which ensures that your credit card details are encrypted for transfer over the Internet so that they cannot be read or changed during transmission. Once received by the The Mountaineer the transaction is processed as a Cardholder Not Present transaction, as used for purchases made over the telephone.

You are strongly advised not to send credit or debit card details in normal e-mails (i. e. without being encrypted).

If you feel uncertain about sending your credit card details over the Internet, you may note the product details and then contact our staff by telephone or fax to place your order.

The Mountaineer is committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. We collect information about you to process your order, the information we will collect about you includes:

your name & address
your phone number
your e-mail address
your credit/debit card details

We do not provide customer information to third parties.

Mailing List
If you are on our mailing list and would like to be removed, please send us an e-mail with unsubscribe in the Subject line. If you wish to be added to our mailing list, please send us an e-mail with subscribe in the Subject line.

If you have any enquiries please contact us at:

The Mountaineer
Wood Lane
North Yorkshire
BD23 5LU

Tel - 01756 752266

Email: sales@themountaineershop.co.uk